The Quebec Court of Appeal is ordering Air Canada to pay passengers more than $10 million in damages in a class-action lawsuit that alleged they were charged higher amounts than the ticket price advertised.
In a ruling Tuesday, Justice Judith Harvie wrote that Air Canada showed “ignorance and laxity” when the airline concluded it was exempt from a provision of the provincial Consumer Protection Act.
The decision overturns a lower court decision that found Air Canada had breached the law but that no harm resulted, eliminating the need for punitive damages.
